Here’s everything you need to know about order processing and delivery.
Order Processing
All Glowinci orders are processed within 24 hours, excluding weekends and public holidays.
Once your order has been processed and handed over to our courier partner, you will receive your order according to the estimated delivery timeline for your location.
Delivery Times
Estimated delivery times are:
- Lahore: 2–3 business days
- Twin cities: 1-2 business days
- Other cities across Pakistan: 3–5 business days
Please note that delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been dispatched, you can contact Glowinci through our official social media channels to request an update on your order status or tracking information.
Please keep your order number available when contacting us so we can assist you more quickly.
Sale & High-Volume Periods
During major sales, promotions, product launches, or periods of unusually high order volume, deliveries may take longer than usual.
During such periods, delivery may take approximately 5–7 business days.
We appreciate your patience while our team and courier partners work to deliver your order.
Delivery Delays
Although we work to meet the estimated delivery timelines, delays can occasionally occur due to circumstances outside our control, including:
- Courier delays or operational issues
- Severe weather conditions
- Public holidays
- Incorrect or incomplete delivery information
- Unsuccessful delivery attempts
- High-volume sale or promotional periods
- Events or circumstances beyond our reasonable control
If your order appears to be significantly delayed, please contact us through our official social media channels with your order number and we’ll do our best to assist you.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout, including their name, phone number, and complete delivery address.
If incorrect or incomplete information causes a delivery failure or requires the order to be reshipped, additional delivery charges may apply.
Delivery Acceptance
Please ensure that the package is accepted by you or an authorized person at the provided delivery address.
If the package appears visibly damaged upon delivery, please document the condition of the package and contact us as soon as possible.
Contact Us
If you have any questions about your order or delivery, please contact Glowinci through our official customer support or social media channels.
Glowinci Simple skincare. Thoughtfully made. Made for real life.