We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information when you visit or make a purchase through the Glowinci website.
By using our website or placing an order with us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Glowinci, we may collect information such as:
Information You Provide
When you place an order, contact us, or interact with our website, you may provide:
- Full name
- Phone number
- Email address
- Billing and delivery address
- Order details
- Payment-related information
- Information you provide when contacting customer support
- Any other information you voluntarily provide to us
We only request information that is reasonably necessary to provide our products and services.
Order Information
When you place an order, we may collect information relating to your purchase, including the products ordered, order value, delivery information, and order status.
Website & Technical Information
When you visit our website, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Website interactions
- Referring pages or websites
- General usage information
This information may be used to improve website performance, security, functionality, and customer experience.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Deliver products to you
- Communicate with you about your order
- Provide customer support
- Confirm or verify orders
- Improve our website and products
- Understand how customers use our website
- Prevent fraud, abuse, or unauthorized activity
- Maintain website security
- Send marketing communications where permitted and where you have chosen to receive them
- Comply with applicable legal or regulatory requirements
We do not use your personal information for purposes unrelated to our business without a reasonable basis or your consent where required.
3. Payment Information
Payments may be processed through third-party payment providers.
Glowinci does not need to directly store your complete payment card details when payment processing is handled by a third-party payment provider.
Payment providers may collect and process payment information according to their own privacy policies and terms.
4. Sharing Your Information
We may share necessary information with trusted service providers when required to operate our business and fulfill your requests.
These may include:
- Courier and delivery companies
- Payment processing providers
- Website and hosting providers
- E-commerce service providers
- Technology and analytics providers
- Customer support services
- Marketing or advertising service providers, where applicable
We only share information that is reasonably necessary for the relevant service or business purpose.
We may also disclose information where required by law, legal process, or to protect the rights, safety, security, or property of Glowinci, our customers, or others.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your experience.
Cookies may also be used by certain third-party services, such as analytics, advertising, or social-media technologies, depending on the tools currently used on our website.
You can adjust certain cookie settings through your browser. Disabling some cookies may affect the functionality of parts of the website.
6. Marketing Communications
If you choose to receive marketing communications from Glowinci, we may contact you about products, offers, launches, promotions, or other updates.
You may unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us.
Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to complete or manage your order.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory requirements.
When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.
9. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.
Glowinci is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of any third-party service you choose to use.
10. Children's Privacy
Our website and products are intended for a general audience and are not specifically directed toward children.
We do not knowingly request or collect personal information from children where prohibited by applicable law.
11. Your Privacy Choices
Depending on applicable law, you may have rights or choices relating to your personal information, which may include requesting access to, correction of, or deletion of certain information.
You may also have the ability to opt out of certain marketing communications.
To make a privacy-related request, please contact Glowinci using the contact information provided on our website.
We may need to verify your identity before processing certain requests.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we handle your information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Glowinci handles your information, please contact us through the contact information provided on our website.
Glowinci
Simple skincare. Thoughtfully made. Made for real life.